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Has something stopped working, or are you planning a change? Start with that distinction. It helps keep the problem you have separate from the installation or improvement you want.

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When something has stopped working

A fault enquiry starts with the symptom, not a chosen replacement. Describe the affected room or fitting and what else you noticed. If a circuit keeps tripping, that observation alone does not establish whether a protective device, appliance or wiring needs attention. Electrical fault finding explains the information that can help an investigation, without asking you to test your wiring.

For a shock or tingle from an appliance or metal fitting, call Energex 13 19 62 immediately and keep clear. Do not use an ordinary enquiry as the first response to that hazard. Seek medical advice after an electric shock.

When you want to add or change something

Describe the outcome and whether a fitting already exists in the position. A replacement and a new position need different scope questions. Product details, intended use and access information are useful if you already know them. You do not need to select a cable route or decide whether a new circuit is required.

If the change could involve the board or protection, keep the assessment question separate from the proposed installation. A switchboard assessment considers the actual existing installation and planned work. Circuit protection concerns which circuits are protected and what new work may require.

When you have several jobs in mind

List the outcomes separately, then ask whether the proposal includes each one. If one item is a fault and another is a planned addition, make that distinction clear. Do not assume a combined request means one visit, one circuit or a particular saving.

Use the quote checklist to compare supply, installation, assumptions and exclusions. The service cards below provide the detailed answer for each job. Call 07 2000 4805 or send your enquiry. A short description is enough to start.

Questions and answers

How can I compare an electrical quote or ask about a small group of jobs?

Separate faults to investigate from planned additions, then compare what each proposal includes. Use the quote checklist for scope, assumptions and exclusions rather than relying on the headline price alone.

How do I decide whether my old switchboard needs an upgrade and room for future work?

Describe the existing symptom or planned change and ask which assessment findings support board work. A symptom or old fitting alone does not establish that replacement is required.

What needs attention at home?

Describe the problem or planned change and your suburb.

Tell us about your electrical work

Tell us your suburb and the electrical problem or change you want.

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